What does quality actually mean and how can you best measure it? Depending on the operation and needs, I will get to the bottom of this question with you. First of all, I analyze how you see your company yourself, what your employees and your management think - and what a customer thinks.
This 360 ° view is the basis for a detailed status quo analysis. As a customer, you have the choice whether you want to work with the status quo analysis or work with me on solutions to possible quality defects, the development of a new company philosophy and later also on service training for your employees.
But be careful: As an uncompromising service expert, I am not keen to pack the truth nicely for you. I am relentlessly open and honest, always realistic and pragmatic, but above all always solution-oriented. I have no plasters in my luggage to heal your corporate wounds - I will investigate the causes of the disease and find a holistic approach to healing.